Transport monitoring
24/7 MONITORING
Our Control Tower is available to you 7 days a week around the clock, including weekends and holidays.
TRANSPOORT STATUSES
Each customer receives real-time statuses about the execution of the transport of their goods at every stage.
DOCUMENT REVIEW
Supervision of the correctness of documentation during loading and unloading.
MONITORING DEPARTMENT
What does the Monitoring Department do?
The Monitoring Department (also known as Control Tower) monitors the movement of goods around Europe and the flow of information between the driver and the customer.
This team verifies that the correct goods have been loaded and that the vehicles arrive on time. In addition, our Control Tower controls the documents needed for the transport, which the driver received at the loading.
BENEFITS FOR CLIENTS
What does the customer gain thanks to Euro24 Control Tower?
First of all, 24/7 control over where the cargo is currently located. The customer can contact the monitoring department at any time and get information about the status of the shipment:
- via email
- by phone
- via SMS
The customer can also count on immediate response in case of a car breakdown or other random events events that may affect the day or time of unloading, which is especially important for AOG (airport-to-airport) transports or for manufacturing companies.
TRANSPORT STATUSES
What do transport statuses refer to?
The customer receives statuses from the monitoring department in the following situations:
- Loading– number of pallets, weight of goods, ability of addresses from the documentation on loading with the address from the order.
- Arrival for unloading – information about the arrival of goods at the agreed place of unloading.
- Unloading – information about unloading with POD (document confirming unloading).
- Update – the number of kilometers to the destination, the current location of the vehicle and the expected delivery time.
- Emergencies – information about problems on the route or delays.
- Customs Clearance – information about reaching customs clearance and about cleared goods or receiving customs documents.
AVAILABILITY AT NON-STANDARD HOURS
What are the hours and days of operation of the Monitoring Department of Euro24?
We realize that every country in Europe to which we travel celebrates holidays on different days. Therefore, our Control Tower team is at your disposal 24 hours 7 days a week. on all weekends and public holidays.
*We work with carriers that are avaliable 24/7, which gives us the ability to find a car in an emergency situation.
