Customer Satisfaction Survey

In order to improve the quality of Euro24 services, please kindly fill in the questionnaire below, it will take you about 3 minutes.

The more feedback we receive from you, the better we will design out offer and we will improve the areas that require it. 

Response scale:

• 5 – I rate it very well
• 4 – I rate it well
  
• 3 – I rate it average
• 2 – I rate it low
• 1 – I rate it very low

Company name *

Enter the name of the company you work for

Which branch of Euro24 do you cooperate with? *

• Rzeszow
• Katowice
• Wroclaw
• I'm not sure

You can choose one or more answers.

EURO24 SERVICES

1. How often do you use Euro24 transport services? *

• Every day
• A few times a week
• Several times a month
• Several times a quarter
• Less often

Choose one answer

2. Are you satisfied with the cooperation with Euro24? *

• 5
• 4
• 3
• 2
• 1

5-highest grade / 1-lowest grade

3. What in your opinion can be improved in the Euro24 service? *

Describe your answer

4. How do you rate the price level of Euro24 services? *

• 5
• 4
• 3
• 2
• 1

5-highest grade / 1-lowest grade

5. How do you rate the price vs quality ratio? *

• 5
• 4
• 3
• 2
• 1

5-highest grade / 1-lowest grade

6. How do you rate the quality of Euro24 services compared to the competitors? *

• 5
• 4
• 3
• 2
• 1

5-highest grade / 1-lowest grade

📝

You may elaborate on your answer briefly

7. What additional services would you like to see in the Euro24 offer? *

• air freight
• sea freight
• transportation of small goods
• on board courier
• aircharter
• warehouse services, cross dock

choose one or more answers

📝other services?

What additional services would you like to see in the Euro24 offer?

8. Indicate the most important factors determining the choice of our services. *

• price
• response time
• information flow
• 24/7 availability

choose one or more answers

📝what other factors?

Why did you decide to use Euro24 services?

CUSTOMER SERVICE

9. How do you rate the competences / industry knowledge of Euro24 employees? *

• 5
• 4
• 3
• 2
• 1

5-highest grade / 1-lowest grade

10. How do you rate the response time to your inquiries? *

• 5
• 4
• 3
• 2
• 1

5-highest grade / 1-lowest grade

11. Is the response time in line with your expectations? *

• yes
• no

choose one answer

12. How do you rate the contact with the sales department? (availability of a sales representative, ease of contact, assistance in problematic situations, etc.) *

• 5
• 4
• 3
• 2
• 1

5-highest grade / 1-lowest grade

13. How do you rate the contact with the forwarding department? (response time, ease of contact, assistance in problematic situations, etc.) *

• 5
• 4
• 3
• 2
• 1

5-highest grade / 1-lowest grade

14. How do you rate the contact with the monitoring department? Do you get all information you need? *

• 5
• 4
• 3
• 2
• 1

5-highest grade / 1-lowest grade

15. How do you rate the level of service during non-working days and in the evening hours? *

• 5
• 4
• 3
• 2
• 1
• I have no opinion on this topic

5-highest grade / 1-lowest grade

16. How do you evaluate the reaction of Euro24 employees to unexpected or crisis situations? *

• 5
• 4
• 3
• 2
• 1
• I have no opinion on this topic

5-highest grade / 1-lowest grade

OTHER EURO24 AREAS

17. How do you rate the involvement of Euro24 in environmental matters and ecology? *

• 5
• 4
• 3
• 2
• 1
• I have no opinion on this topic

5-highest grade / 1-lowest grade

18. Do you think Euro24 is sufficiently involved in social issues and charitable activities? *

• 5
• 4
• 3
• 2
• 1
• I have no opinion on this topic

5-highest grade / 1-lowest grade

19. Is the information on the website www.euro24.co clear and comprehensive for you? *

• 5
• 4
• 3
• 2
• 1

5-highest grade / 1-lowest grade

📝

Expand your answer briefly

20. How do you rate the other Euro24 channels (FB / IG / Linkedin)? *

• 5
• 4
• 3
• 2
• 1
• I am not following any Euro24 channels

5-highest grade / 1-lowest grade

📝

Expand your answer briefly

21. Choose the graphic style you like best. *

• Graphics 1
• Graphics 2
• Graphics 3

22. Would you recommend Euro24 services to other people / organizations? *

• yes
• no

choose one answer

📝

Expand your answer briefly

Send