Every company focused on development highly values comments on its activities. Of course, none of us likes to hear unflattering comments about ourselves, but the fact is that professionalism requires looking at ourselves and drawing the right conclusions. Ultimately, to the benefit not only for themselves, but above all for the clients. As an international freight forwarder, Euro24 also asked its clients to complete a survey on the services provided.
At the outset, let us mention that the respondents had a five-point scale at their disposal. Rating 1 is the lowest possible, rating 5 – the highest. The question about the quality of services and service was the first to come up. Respondents reacted very favorably to their assessment. The average for the entire category was 4.4. They rated cooperation the highest – 4.7. The price-quality ratio is a high 4.4, as is the quality of service compared to the competition. The price level was rated at 4. What undoubtedly pleases us is the fact that 99% of the respondents answered that they would be happy to recommend Euro24 services. Such high ratings prove irrefutably that the strategy adopted by the company works perfectly when it comes to the clue of forwarding, i.e. services and maintenance.
Our customer service was even better. Respondents rated it with an average of 4.6. The highest partial score – 4.7 – was awarded to the contact with the forwarding department. 4.6 points were awarded ex aequo:
The rating of 4.5 was given to the response time to inquiries, and 4.3 to the level of service on non-working days and in the evening. Finally, let us add that 97% of respondents believe that the response time to inquiries is in line with their expectations.
The last area assessed by the pollsters was the image of the company. Also here, the average rating is extremely high, as much as 4.3. This was the note:
4.2 received commitment to environmental issues and care for ecology.
Respondents were asked to indicate the key factors that influenced the choice of services provided by Euro24. It was a multiple choice answer. The key factor turned out to be reaction time. It was indicated by as many as 83% of the respondents. Other factors:
68% – information flow,
53% – price
45% – availability 24/7
In addition to the above, the respondents pointed to:
It may sound immodest, but we are not surprised by such a high rating received from respondents. Everyday, often tedious work, performed with full commitment and professionalism could not go unnoticed. The entire Euro24 crew makes every effort to ensure that our customers can safely engage in the activities they know best, knowing that their shipments are in good hands. We are extremely proud of the position we occupy in the minds of our clients. Finally – we believe that the constant raising of standards will result in more satisfied customers.